IMPORTANT NOTICE (Covid-19 Phase 2 Heighten Alert commencing 22 July 2021)
With the latest phase 2 Heighten Alert announced by the government on 20 July 2021, customers have been calling us to change the date/cake size of their orders or to make cancellations. While we are doing our best to accommodate all change requests, there are limits to what we can do given the sudden change of circumstance.
We also wish to advise our customers of the following:
1. All change of date/cake is subjected to availability.
2. All refund on request for cake size reduction/cancellation of order will be made in the form of a credit note valid for 12 months. No refund in cash is possible.
3. For customers who are placing orders from 21 July 2021 onward, please make doubly sure of the cake/cake size/date before ordering. You will receive an order confirmation via email once your order is successfully placed. Please check the details on the order confirmation to ensure accuracy and inform us of any discrepancy within 24 hours of order placement. We will strictly apply our admin charge ($10.70) for all change requests in accordance to our purchasing policy.
4. “Payment upon collection” privilege for our Members will be temporarily suspended until further notice. All reservations will have to be prepaid.
We apologize for any inconvenience caused and seek your kind understanding on this matter. Thank you!
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