Frequently Asked Questions

Are your cakes ‘halal’?

• Our cakes are not halal certified as certain ingredients we use are not certified halal.

Do you have off the shelf cakes daily?

• Yes, we do have a selection of whole and miniature cakes available daily for walk-in purchases or same-day reservations. Availability may vary, so we recommend WhatsApp us at 98628615 to see what's currently in available.
  

Can you help to cut the cakes purchased off the shelf?

• As our cakes are predominantly mousse-based, we don’t recommend cutting them before serving, as this could affect their shape and pose the risk of collapse during transportation.

Can I have a custom message on the cake tag for cakes purchased off the shelf?

• Unfortunately, we cannot accommodate custom messages on cake tags for off-the-shelf purchases. Our chef will be in full production mode during the day, making it difficult to stop and write messages. Custom messages on cake tags are carefully prepared the day before.

What if I really want a specific message for my cake purchased of the shelf?

• We offer message cards for sale that you can purchase to write your own message and attach it to the cake box for a personal touch.

Will candles and a birthday knife be provided?

• With each cake purchase, you'll receive one candle and a plastic serrated cutting knife. If you need additional candles, they are available for purchase

Are plates and cutlery provided? 

• While we don’t provide plates and cutlery complimentary, but we do offer a birthday kit for purchase. This all-in-one kit includes six elegant colored candles, a cake-cutting knife, versatile sporks (spoon and fork in one) for easy dining, ten disposable plates and a festive birthday hat.

Why do cakes require at least 2 days pre-order notice, and subject to availability?

• We are a niche business, all cakes are handmade, while we have limited production capacity and hence require advance notice for orders. If we have too many orders for a particular cake on any particular day, we may have to stop taking more orders for that cake.

Why do I have to pay for the cake upon reservation and not during collection?

• We have encountered increasing cases of customers who have reserved their cake without payment and then did not show up to collect their orders. In such instances, we have to dispose of the cake and bear the loss. As such, we have implemented a policy whereby cake payment must be made upon reservation.   

Do you guys provide same day delivery.

• Same-day delivery depends on the availability of both the cake and delivery slots. Feel free to WhatsApp us at +65 9862 8615 to inquire.

Can we arrange delivery to non-residential addresses like hotels or restaurants?

• Yes, we can deliver to non-residential addresses such as restaurants or hotels. Please ensure that the venue can refrigerate our cakes for proper storage. Venue staff should be available to receive the delivery within our scheduled time frame. Additionally, please provide reservation or booking details to facilitate a smooth handover. If entry passes are required for access, kindly make the necessary arrangements in advance.

Can I request for specific time for delivery?

• While we strive to accommodate all delivery requests, we can't guarantee specific delivery times due to our high volume of orders and potential traffic conditions. However, we may pre-arrange delivery within a two-hour window for an additional fee of $27.25 (including GST) on top of our usual delivery charge. Please note that this is not applicable for same-day deliveries. Please contact us to check on availability.

What if I received the wrong item or the cake is damaged?

• In the rare event that the cake is damaged during delivery or if you receive the wrong item, we kindly request that you inform us promptly and provide us with a photo. This will allow us to address the issue and provide appropriate assistance.

Are parking easy at near your shop?

• There are parking lots available along Tyrwhitt Road and Hamilton Road, but availability can vary depending on the time of your visit. You can also find MSCP parking next to Jalan Besar Sports Stadium (entrance via Horne Road) and at the Mercure Hotel carpark, which is diagonally opposite our shop. We recommend checking the respective parking rates ahead of time.

Can you bring my cake out to me? Why not?

• We appreciate your understanding, but due to our small team, we’re unable to bring cakes outside the shop. We also encourage customers to check their cakes before leaving the shop to ensure that everything is in order.

Are your cakes freshly made every day?

• We prepare our meringue cakes fresh every day to capture their ideal flavor and texture. For our non-meringue cakes, we craft them ahead of time to allow proper setting and are freshly put together on the day of collection or delivery.

Is it possible to keep your cakes at room temperature without refrigeration?

• For optimal freshness and texture, all our standard cakes should be refrigerated between 2°C and 4°C.  Many of our cakes contain chilled ingredients, such as whipping cream and fresh fruits, which could lead to food safety issues if left at room temperature.

Do you have cakes for vegans? 

• Currently, we don’t have any vegan cakes available. However, we do offer gelatin-free options, including:

            - Pianissimo (eggless)

            - Double Chocolate Praline (contains eggs and dairy)

            - Chocolate Fudge (contains eggs and dairy)

Does your cake contain allergens?

• Yes, our cakes may contain allergens. Currently, we do not offer gluten-free or dairy-free options. All our cakes are made with whipping cream and are produced in a kitchen that handles wheat, dairy, and other allergens. 

Does your cake contain nuts?

• While some of our cakes do not contain nuts as ingredients, they are made in a kitchen that handles nuts, so we cannot guarantee they are completely nut-free. 

Do your cakes contain raw eggs?

• We use pasteurized eggs in our cakes, ensuring they are cooked thoroughly during baking. Feel free to contact us if you have any specific dietary concerns, and we'll do our best to advise.

Can you reduce the sugar in your cakes? Why not?

• Cake - Baking is a precise science that requires strict adherence to recipes for quality. Even a one-gram difference in sugar can change a cake's taste and texture. To provide the best experience for our customers, we stick to our tried-and-true recipes.

Can I write my message directly on the cake’s surface?

• We are unable to write the message directly as all our cakes come decorated. The décor will have to be removed in order to do so, which will damage the cake’s surface and makes it unsuitable to write on.

Why can I fit only 25 characters on the birthday tag?

• Due to limited space on our standard chocolate tag and to ensure legibility, we can only fit 25 characters onto the tag.

Why can’t meringue cake be collected or delivered before noon?

• Our meringue cakes are freshly prepared each morning and takes time to assemble, so they won’t be ready for delivery or collection before 12 noon.

Why can’t the Passion fruit Meringue be kept overnight?

• The cake is made using meringue sponge. When kept overnight, the meringue sponge would absorb the moisture from the mousse and the cut fruits. As a result, the meringue sponge turns soft and the texture of the cake is lost.  Hence, we do not advise that this cake be kept overnight.

Why can’t I bring the cake overseas?

• As our mousse cakes need to be kept refrigerated, we do not recommend the cake to be brought overseas as the transit time outside of refrigeration is likely to increase, which increases the chance of contamination.

Why do some of your cakes come by weight and others by size?

• The way we sell our cakes—by weight or size—depends on the density and structure of each cake. Denser cakes like are more suited to being sold by weight, while lighter, more delicate cakes are typically offered by size. 

What size cake should I order for my event?

• It depends on the number of guests you plan to serve! Here’s a quick guide:

             - For small gatherings (6-12 people), consider a 500g to 1.5kg cake.

             - For medium events (20-35 people), a 2kg to 3kg cake works well.

             - For larger gatherings (40 or more), opt for a 4kg or larger cake.

• For any questions regarding serving sizes, feel free to get in touch with us.

Do the serving sizes change based on how the cake is cut?

• Yes, the number of servings can vary based on portion size. Our recommended serving sizes are based on standard portions. If you cut smaller pieces, you may serve more guests! Just a note: softer cakes like meringue or shortcakes may be a bit tricky to cut into very small pieces, so keep that in mind!

Can I change the cake shape or decorations atop?

• Any request for changes to the existing design would be classified under customization and are subject to availability and extra charges.

Are custom cake sizes available for your standard cakes?

• We are unable to provide custom sizes beyond our standard options, as our production process is tailored to specific molds and capacities. 

Why can’t your kitchen produce all the cakes that are found in your menu?

• As we have over 100 cake recipes in our staple, it is uneconomical for us to offer all cake flavours every month. We only produce an average of 20 different flavoured-cakes per month.